How to Buy Stone Tools from FalconStoneTools.com
Sales Conditions of Falcon Diamond Tools
1. We don't offer free samples,
please not to ask Free Samples if you want to test our products.
2. We usually offer high quality products, and
we can not offer very cheap products.
3. Some special diamond tools not found from
our website also possible available from us.
4. The price is mainly decided by the quality, supply and
demand relations, region difference.
5. Any order amount or quantity is possible available from
us, but strongly recommend you to place order which
gross weight of the goods not less than 45kgs(Requested by Airline
Company) or 21kgs(requested by Courier Service Company to save
shipping cost). Also if your requirement is not convenient for production,
we will inform the minimum order quantity.
6. All offers are based on FOB China, Quotations of CIF term
by air or sea cargo with specific destinations are available.
7. Payment: Bank Transfer (T/T) of 100% amount before
8. Complaint: Offer detailed report and
photos, or return back used products, we will make compensation or
give replacement. Which is valid within 3 months from the date of
Frequently Asked Questions
1. We are considering to buy your products, how can I know the
The quality of Chinese products is not the best but already reach
most requirements and the price is
cheap. Place one trial order and test it you will know the
performance, we promise to give replacement if the tools not working.
2. I don't see any prices on your web site, can you tell why?
So many products with different specification and different quality
concerned, and due to business secrete reason, not possible to put price list on the website. We always send
the offer according to customers' detailed enquiry!
3. Do you have office or representative or agent in our country?
Our main customers are end users, we will inform who is our customer
in your region if necessary.
4. What is the minimum quantity we should buy?
We don't mind how much amount or how many quantity you want to buy,
we will try our best to reach your requirements, if we can, we do!
5. As I know some companies supply free samples, do you offer
We don't offer any free samples, and not possible to offer free
samples since we are facing so many customers.
6. What is your mode of payment?
Currently we only accept 100% T/T before shipment.
7. We make the payment, what we should do if you don't send us
It is impossible to happen! If you send us the payment, please inform
us or send us the copy of Bank Wire Transfer Receipt so that we can make the
production and arrange shipment as soon as possible. If we can not
make the shipment due to some force majeure, we will return back the
8. If we make the payment, how long you will make the shipment?
It depends on the quantity of order, as usual we make the shipment
within 7-10 days on receipt of payment. For special order (Such as
big order or not standard specification order) it may cost more
days. We will inform our customers how long time they should wait
until we make the shipment.
9. What is the delivery way to send our goods?
By Courier, Air Cargo, Sea Cargo, depends on the
weight or customers' request.
Courier: 3-5 days (Door to Door Service, like DHL,
TNT, UPS, FEDEX)
Air Cargo: 4-10 days
Sea Cargo: usually over 20 days
10. How much I should pay for delivery charge?
When you place order, we will calculate the approximate gross
weight, multiply current freight rate, Plus Chinese Customs
formalities & documents charges then we get the final charges. We
will let you know and print it in the Proforma Invoice of your
order. If we collect more, we will return back extra amount in your
11. What we should do if your products can not run well?
If our products can not run well, please check whether the operation
is correct? Also check whether there is problem with the machine?
After get rid of these possibility then it may be the problem of our
products. Send us the detailed report for our analyse, it is better
if you can send back those used products so that our technician can
check the problem. If it is our quality problem we will make
compensation or replacement will be done immediately.
Click here to send Inquiry !
Person: Mr. Alan Zhang
Also you can chat
online with us by WeChat/WhatsApp: +86-13001498588